This Refund Policy is applicable to the following cases:
Purchases made directly without a free trial
Purchases made within the past 5 days
This Refund Policy is NOT applicable to the following cases:
The first payment after a free trial
Purchases made more than 5 days
Octoparse AI 5-Day Money Back Guarantee Policy
Octoparse AI offers a 5-day money-back guarantee on all Premium Plans:
If you have purchased a premium plan but decide within 5 days of purchase that it isn’t the right plan for you, just let us know and we’ll give you a full refund, no questions asked.
We pledge to keep all of your information secure and private. When you contact us for a refund, we will need to confirm the plan you have purchased, your name, and the e-mail you used with the transaction.
Once the information is confirmed, we will process a full refund. Refunds are generally issued back to you within 1-2 business days of confirming the refund request.
Please note that our money-back guarantee is limited to one refund per person. If you feel your refund request is justified, please contact us and we will assess your refund request as soon as possible.
Frequently Asked Questions
Q: How long does it take to receive the refund?
A: Generally, refunds are issued in 1-2 business days after we confirm the details of your refund request.