Skip to main content
All CollectionsFAQ
Why did I get a payment error and how can I fix it?
Why did I get a payment error and how can I fix it?
Sophie avatar
Written by Sophie
Updated this week

Issue 1: Card Verification Failed

Solution A: This could be because your card has expired or you've entered an incorrect CVV. Please double-check the expiration date and CVV, then try the transaction again later.

Solution B: If the information is correct but the payment still fails, the transaction may be unsuccessful due to suspicious activity detection. Here are a few things you can try:

1. Switch to Chrome or update your browser.

2. Use a different credit card or try PayPal.

3. Open a new incognito window and attempt the payment again.

Issue 2: Processor Decline

Solution: This usually happens when the bank refuses to accept the transaction. You'll need to contact the bank for more details.

Issue 3: Gateway rejection.

Solution: A gateway rejection means the payment request didn't meet specific criteria set by our payment system. Please reach out to us, and we'll help you resolve the issue.

Did this answer your question?