At Octoparse AI, we operate on a subscription-based billing model. Once you sign up for a 14-day trial or choose one of our paid plans, you’ll be enrolled and billed on a monthly or annual basis, depending on your plan. To ensure you have uninterrupted access to our service, your subscription will automatically renew at the end of each billing period.
But, if you’ve decided that you no longer want to continue with your plan, no worries! Canceling your subscription or trial is quick and simple. Just be sure to cancel at least one day before your renewal date, so you won’t be charged for the upcoming period.
Let’s walk through the process step-by-step.
How to Cancel Your Subscription or Trial
A Few Things to Keep in Mind
Before we dive into the steps, there are a couple of important points to note:
Cancellation needs to be done through Octoparse AI user center (also can be navigated from inside Octoparse AI client). You’ll need to log in to your account on the Octoparse AI user center to manage your subscription.
After you cancel, you’ll receive an email confirming your cancellation. If you don’t receive the confirmation email within a few minutes, please don’t hesitate to contact us at [email protected], and we’ll help you out.
Cancelling Your Subscription: The Simple Steps
Step 1: Log in to Your Account
Start by logging into your Octoparse account through the User Center on the Octoparse AI website. Just enter your username and password, and you’ll be in!
Here’s where you can find the login page:
Step 2: Navigate to Your Subscriptions Section
Once you’re logged in, look for the Subscriptions section in your account dashboard. It’s where you can see all the details of your current plan and manage your subscription.
You’ll spot this option in the left-side bar in your account dashboard:
Step 3: Click 'Cancel Subscription'
In the Subscriptions section, you’ll see the Cancel Subscription button. Go ahead and click it to initiate the cancellation process. It’s as easy as that!
Here’s where you’ll find the "Cancel Subscription" button:
Step 4: Confirm Your Cancellation
A confirmation window will pop up asking if you’re sure about canceling. Simply click Confirm to finalize the process. Once you’ve done that, your subscription will be canceled.
This is what the confirmation window looks like:
Remove Your Card Information
If you need to remove your payment method after cancellation, please navigate to Payment section of User center.
In this section, you'll find the card information listed here. Click Remove to delete the card information.
What if You Can’t Find the 'Cancel Subscription' Button?
If you’ve looked everywhere and still can’t find the cancellation button, there may be a simple reason for it. Sometimes, the button doesn’t appear because:
You’re on a free plan. If you’re using a free plan, there’s no need to cancel—there’s no recurring charge.
Your payment information has been removed from your account settings. If that’s the case, don’t worry—you won’t be charged.
Your subscription has already been canceled. It’s possible that you’ve already taken care of this step in the past.
If you’re still unsure or need clarification, we’re here for you. Reach out to us at [email protected], and we’ll confirm the status of your subscription and assist you further.
Important Notes You Should Know
Here’s what you should know about refunds and cancellations:
The first month’s fee after your 14-day free trial is non-refundable. Be sure to check our Refund Policy for full details.
Don’t worry—after canceling, you’ll still have access to all premium features until the end of your current billing cycle.
If you need to request a refund or have issues canceling, please contact us using the email linked to your Octoparse AI account (your order email). This helps us quickly verify your identity and process your request without delays. If you’re unsure which email you used, we can help you locate it.
And that’s it! Now you know exactly how to cancel your subscription or free trial with Octoparse AI. We’ve made the process as easy as possible for you, but if you run into any issues or need extra help, don’t hesitate to reach out to us at [email protected]. We’re always happy to help.